A Central Florida family is suing Internet phone provider, Vonage, after they were unable to reach a 911 dispatcher before their daughter died, according to Local 6 News.

Cheryl Waller and her family recently signed up for Vonage's voice-over-IP service to save money.

However, when Waller found her daughter dying in their Deltona, Fla., home on March 24 , her service did not allow for 911 calls, Local 6 News reported.

"I found my daughter not breathing and I tried to call 911 and there was no one on the other end," Waller said. "'This is an emergency, hang up and dial 911,' that's the message that I got," Waller said.

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Woman Sues Internet Phone Provider After Daughter Dies

Julia died even though Waller eventually got help from neighbors across the street.

Waller later discovered that her Internet phone provider, Vonage, did not offer the same 911 service as other companies, even though Waller properly signed up for the service, Local 6 News reported.

"It's not on their Web site, it's not on the FAQs, it not on 'click here and make sure you activate your 911 service,'" Waller said. "The only place it is is in paragraph 2.8 of their terms of service."

Orange County dispatchers have realized there is a problem with some Internet calls, Local 6 News reported.

"We have been concerned about voice-over-IP phone calls for probably two years ," Orange County dispatch Chief Barry Luke said. "It comes in on an administrative line which is a much lower priority and may not be answered as quickly as a 911 call. And that call has no location information located with it."

Waller is pushing online to change the law.

Vonage did not return calls from Local 6 News over the weekend.

For more information, click www.911petition.com.